VID0565
Running Your NOC and Service Desk by the Numbers

In order to reduce costs, improve performance and efficiencies and drive more profit to the bottom line, best in class Managed Service Providers utilize a means to regularly measure the performance of the NOC and Service Desk. This measurement must focus on capturing meaningful data and displaying it in a simple to understand manner. This data will become the Key Performance Indicators by which performance will be measured, goals set against and bonuses and commissions designed and implemented to help realize. This video shows you how to determine your KPIs for service delivery financial, NOC and service desk performance.

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