Hiring & HR

Free Resources

Our Free IT Business Builder Membership provides access to a considerable selection of assets from each area of our IT Business Builder Training and Resource Centers, including structured training courses and classes, best practice guides, books, forms, tools, marketing collateral, documents, processes and procedures, slide decks, videos, webinars and much more.

Best Practice Guides

Our library of Managed Services, Cloud and IT Solutions Best Practice Guides cover topics that help you improve your hiring and human resources training, talent management and performance review, incentive, compensation and rewards development strategies and more, providing actionable, step-by-step guidance towards understanding and improvement.

Business Processes

Our best practices-based business processes for hiring, training, compensating, developing and leading technical, sales and administrative staff, with checklists, forms, tools, collateral, calculators and more, will save you from reinventing the wheel and accelerate performance improvement. Why reinvent the wheel when you can leverage our proven processes and methodologies?


Our Sales Compensation and Forecasting Calculators are purpose-built to help you maximize performance Improvement with minimum effort. We’ve simplified the complex and confusing process of incentivizing sales professionals to greater performance and rewarding their success. Manage your sales teams more effectively with our proven calculators.


Our document archive includes a vast selection of just about every resource you need to build, motivate, train, inspire and lead your IT, Security, Managed Services or Cloud practice’s staff with numerous employment ad templates, hiring checklists, offer letters, sales and technical compensation and commission plans, KPI performance measurement and other HR tools.


Our comprehensive Hiring & HR section contains forms, tools, documents and other key resources to help you hire, manage and train administrative, marketing, sales and service delivery staff including managers. Our considerable assets include interview and compensation and training plan and performance review processes and tools and much more.


Our forms library complements our document archive and incorporates a variety of business forms to support the day to day hiring and HR processes of your IT, Security, Managed Services or Cloud practice with numerous strategic and tactical talent management incentive and compensation plans, employment ads and agreements, performance review and disciplinary forms, performance measurement processes, spreadsheets, procedures, and more.

Key Performance Indicators

Our Key Performance Indicators (KPIs) are designed to provide you a selection of the most critical data you should be measuring on a daily, weekly, monthly and quarterly basis from your operational, administrative, financial, marketing, sales, sales engineering, NOC and help desk and project management staff to maximize performance.

Slide Decks

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Our purpose-built, proven collection of hiring and HR tools include calculators, spreadsheets, processes, procedures, workflows and more to improve your operational, sales, sales engineering, marketing, financial and service delivery resources’ performance and job satisfaction. Use our tools to increase your team’s efficiencies and eliminate costly mistakes.


Our extensive High Definition video library includes recorded live training sessions, events and panels covering hiring, counseling, talent management, commission and compensation plan development and performance measurement and KPIs, as well as topics such as leadership, DISC behavioral profile utilization, bonus and rewards program development and more.

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