Service Delivery

Free Resources

Our Free IT Business Builder Membership provides access to a considerable selection of assets from each area of our IT Business Builder Training and Resource Centers, including structured training courses and classes, best practice guides, books, forms, tools, marketing collateral, documents, processes and procedures, slide decks, videos, webinars and much more.

Best Practice Guides

Our library of Managed Services, Cloud and IT Solutions Marketing Best Practice Guides cover topics that help you improve your sales engineering, NOC, service desk, service dispatch, onsite and remote service delivery, project management and client On-Boarding outcomes without high-level nonsense or hype and provide clear guidance towards improved outcomes.

Business Processes

Our best practices-based business processes for improving your service delivery outcomes will save you from making costly mistakes and improve service delivery efficiencies and profitability with the most successful, repeatable procedures for service dispatch, day to day onsite and remote service delivery, NOC and project management and much, much more.


Our MSP and client-facing Managed Services Pricing Calculators are purpose-built to help you maximize top-line revenue and bottom-line profits with minimum effort. We’ve simplified the complex and confusing process of pricing for maximum margin and presenting your quoted and proposed service fees to your prospects in the most effective way to accelerate sales velocity.


Our document archive includes a vast selection of just about every resource you need to build, transform or improve your IT, Security, Managed Services or Cloud practice’s service performance with project plan forms and templates, incident management strategies, workflows, escalation processes, white papers, strategy documents and many more.


Leverage our powerful search system to locate and download thousands of IT, MSP and Cloud service delivery process improvement tools and resources. Our downloads include project plan forms and templates, service desk and NOC incident management strategies, workflows, escalation processes, white papers, best practice guides and much more.


Our forms library complements our document archive and incorporates a variety of business forms to support the day to day service delivery processes of your IT, Security, Managed Services or Cloud practice with numerous strategic and tactical implementation and deployment forms, service desk and NOC templates, network information forms and more.

Key Performance Indicators

Our Key Performance Indicators (KPIs) are designed to provide you a clear view of the most critical data you should be measuring on a daily, weekly, monthly and quarterly basis in sales engineering, project management, service desk, customer satisfaction and NOC performance goals to keep you focused on managing and tracking the service activity that’s most important.

Slide Decks

Our vast selection of PowerPoint slide decks complement each of our numerous webinar and video presentations, as well as cover best practice service delivery presentations for your project management, dispatch, NOC and service desk and onsite service delivery processes and more to educate, train and enable your entire service team.


Our purpose-built, proven collection of IT service improvement tools include project management, dispatch and NOC and service desk and onsite and remote incident management processes and workflow plans, procedures, forms and more to improve your remote and onsite technicians’ and engineers’ efficiencies and utilization to increase overall service margins.


Our extensive High Definition video library includes recorded live training sessions, events and panels covering the business case for emerging technologies such as Managed Services, Cloud, Virtualization, Mobility, Unified Communications and more, as well as basic, intermediate and advanced sessions on how to deploy, service and support these and other solutions.

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