Best Practice Guides

BP Guide - Calculating Service Margins

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BP Guide - Developing an Effective Helpdesk SLA and Escalation Process

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BP Guide - Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery

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BP Guide - NOC Operations Best Practices

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BP Guide - Processes and Procedures Necessary for Managed Services Delivery

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BP Guide - The Project Managment Process

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BP Guide - The Service Dispatch Process

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Processes and Procedures Necessary for Managed Services Delivery

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