Slide Decks

Business Continuity Plan Training

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Business Continuity Plan Training

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Choosing the Best Monitoring Solution for your Client

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Day To Day NOC And Service Desk Service Delivery Blueprint

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Desktop Migration Project Planning Walk-Through

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Developing an Effective Helpdesk SLA and Escalation Process

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How To Configure Your PSA Solution To Maximize Its Effectiveness in Portal Ticket Creation, Incident Workflow, Alerting and Escalation

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How to Effectively On-Board New Managed Services Clients

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NOC Operations Best Practices

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Onsite Service Delivery Best Practices

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Onsite Service Delivery Best Practices

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Outsourcing your NOC and Service Desk Effectively

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People Skill Secrets of Best In Class Service Desks

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Problem Management Best Practices

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Problem Management Best Practices

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Project Management Best Practices

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Running your NOC

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Sales Engineering for Superstars

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SDT946 - Project Management - A Step By Step Walkthrough

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Server Migration Project Planning Walk-Through

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Service Desk Best Practices

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Service Dispatch Best Practices

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The Role and Importance of the Project Coordinator

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The Role of the Service Manager

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Training Technical Staff For Maximum Results

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