Slide Decks

Best In Class Service Delivery Business Unit Strategic Improvement Plan

Best Practices and Steps to Becoming a Managed Services Provider

Conducting Effective Employment Interviews

Creating a Successful Managed Services Business Plan

Creating Effective Managed Services Proposals

Creating Successful Sales Compensation Plans

Developing an Effective Business Plan For Selling Annuity Based Solutions

Developing And Implementing A Solution Providers  Organizational  Chart and Using DISC For Proper Placement

DISC Behavioral Profile Overview

Finding Your Untapped Growth Potential

How Managed Services Providers Determine Their Total Cost of Service Delivery

How To Create A Win-Win Sales Compensation Plan

How to Determine a Realistic Annual Projected Revenue for Your Business

How To Use Surveys Effectively To Increase Client Satisfaction And Continually Improve Your Service Delivery

How to Write a Successful Managed Services Business Plan

How to Write a Successful Managed Services Business Plan

Incenting Service Desk Personnel For Maximum Performance

Leadership Principles

Leadership Traits

Leadership Traits

Managed Services Core Concepts

Managed Services Core Concepts

Managed Services Your Business Plan and You PowerPoint

Managing Vendors Effectively

Partnering with and Managing Vendors and Fulfillment Partners

The Business Case for Cloud Computing Services

The Cloud: A Threat Or Opportunity?

Tools - Managed Services, Your Business Plan and You PowerPoint

Using Microsoft Project and Outlook to Execute your Business Plan

Using the Client Solution Roadmap to Capture More Revenue from Fewer Clients

Using The Profitability Matrix to Forecast your Managed Services Revenue Potential

Value of Joining Industry Associations Memberships

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